Research has shown that the majority of customers prefer voice authentication to the onerous call and response process that’s in place for many contact centres. If it’s proven to deliver a more seamless customer experience, and save agents’ time, why isn’t everyone using it? One reason might be the perception (false) that it’s too expensive. When weighing up the pros and cons of any new technology implementation, the discussion will inevitably come around to price at some stage. I’m going to be a little controversial here and say it shouldn’t. Price, in isolation, is not a valid comparison metric. Value, on the other hand, is. Take biometric speaker identification or verification for instance. The market has, to date, been dominated by one large vendor. When there was little or no competition, there was little or no incentive to price competitively. This may have led to a “take it or leave it” paradigm that reinforced the impression that it was too expensive to implement or maintain. As the market has evolved, a number of challenger brands, including Aculab, have established a position that is encouraging more organisations to explore their options. As potential customers become more aware of the alternatives, they are beginning to form preferences based on value propositions, not just price points. When assessing the value of voice biometrics, it’s important to consider all the broader benefits of the technology:
Increased data security
Enhanced fraud protection
Streamlined customer experience
Shorter call duration
Improved agent morale
Positive brand differentiation
Offsetting all these benefits against the cost of the solution represents a true reflection of the value of the technology. Still not convinced? OK, if we absolutely have to talk about price, how about this. VoiSentry, the biometric speaker verification and identification solution from Aculab, is available for less than £1 per seat per day. Now, do we have your attention? If you’d like to find out more about the real value of voice biometrics, give us a call on +44 (0)1908 27 38 00 or email one of our consultants on This email address is being protected from spambots. You need JavaScript enabled to view it.
In today's digital era, cyber threats are far too common; data breaches are an ongoing danger, meaning robust security measures are essential. Traditional authentication methods such as passwords and PINs are increasingly vulnerable to hacking and cyber-attacks. However, there is a powerful tool to help the fight against cybercrime: biometric technology.
In an increasingly interconnected world, clear and effective communication is more essential than ever. That’s why Aculab intends to help break down language barriers and foster cross-cultural communications.
As the technical world has evolved, so has the way we communicate. The gradual, global transition away from the Public Switched Telephone Network (PSTN) is the most noticeable change in recent years. This begs the question, is the PSTN in the US headed towards a slow end as we transition into the digital era?
In a time where borders blur and workplaces extend beyond the confines of traditional offices, the significance of remote authentication has taken centre stage. As we advance, so does the need for secure and efficient ways to verify and authenticate our identity remotely. Finding the balance between security and user convenience is key when seeking to implement successful remote authentication.
Communication Platforms as a Service have become a necessity in the current digital age; allowing businesses to obtain frictionless means of communicating effectively. However, as technology rapidly evolves, so must communications. Much of the platforms on offer today are homogenous, so choosing the best fit for your business can be difficult. In this blog, we have shared some key points and trends for to consider, so your business can amplify communications and increase operational efficiency!
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