Blog

Created: 10 February 2016

With 55 percent of those asked in a recent survey report “Cloud as a Journey: The Reality of Cloud-based Solutions” (¹) stating that within the next four years they will offer Cloud or Web-based systems (higher than ever before), evidence points towards Cloud becoming the de-facto architecture for contact centres – inbound or outbound.

Created: 19 January 2016

Nothing is as constant as change. Is that true? It’s an old adage, but probably not strictly accurate. Change might be ever present, but the pace of change is fluctuating all the time. So change itself isn’t constant – it speeds up and slows down, sometimes erratically, but it’s always apparent.

Created: 24 December 2015

At this time of year, during the festive season, we begin with predictions – which rarely fully materialise – and we end with resolutions – which promptly get broken.

Both are done with the best of intentions, but “gang aft agley” like “the best-laid schemes o’ mice and men.”

Created: 17 November 2015

Whatever you may think of the accuracy or otherwise of predictions made by industry analysts in general, it’s clear that Gartner has gained a good degree of credibility with its regular, industry specific ‘magic quadrant’ analysis.

Created: 13 October 2015

Use of the cloud is now well established. So much so that, according to the latest research by the Cloud Industry Forum (¹), the overall cloud adoption rate in the UK stands at 84 percent. That’s an impressive figure.

Page 15 of 20

12
13
14
15
16
17
18

The Aculab blog

News, views and industry insights from Aculab

Biometrics To Stop Hackers

In today's digital era, cyber threats are far too common; data breaches are an ongoing danger, meaning robust security measures are essential. Traditional authentication methods such as passwords and PINs are increasingly vulnerable to hacking and cyber-attacks. However, there is a powerful tool to help the fight against cybercrime: biometric technology.

Continue reading
Eliminating Barriers to Communication with Live Audio Translation for Phone Calls

In an increasingly interconnected world, clear and effective communication is more essential than ever. That’s why Aculab intends to help break down language barriers and foster cross-cultural communications.

Continue reading
The End of the PSTN in the US

As the technical world has evolved, so has the way we communicate. The gradual, global transition away from the Public Switched Telephone Network (PSTN) is the most noticeable change in recent years. This begs the question, is the PSTN in the US headed towards a slow end as we transition into the digital era?

Continue reading
Revolutionising the Landscape of Remote Authentication

In a time where borders blur and workplaces extend beyond the confines of traditional offices, the significance of remote authentication has taken centre stage. As we advance, so does the need for secure and efficient ways to verify and authenticate our identity remotely. Finding the balance between security and user convenience is key when seeking to implement successful remote authentication.

Continue reading
Choosing The Ideal Communication Platform: Key Considerations to Optimise Your Business

Communication Platforms as a Service have become a necessity in the current digital age; allowing businesses to obtain frictionless means of communicating effectively. However, as technology rapidly evolves, so must communications. Much of the platforms on offer today are homogenous, so choosing the best fit for your business can be difficult. In this blog, we have shared some key points and trends for to consider, so your business can amplify communications and increase operational efficiency!

Continue reading