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Created: 17 December 2014

Hello, from Aculab call central.

In this post, the sixth of several more, I’ll continue delving into the scourge of abandoned calls in more detail, looking at reasons for call abandonment. If you’ve got a question, you’re welcome to post it below, in the comments section.

Created: 10 December 2014

Hello, from Aculab call central.

In this post, the fifth of a few, I’ll continue delving into the scourge of abandoned calls in more detail, looking at reasons for call abandonment. If you’ve got a question, you’re welcome to post it below, in the comments section.

Created: 03 December 2014

Hello, from Aculab call central.

In this post, the fourth of a few more, I’ll continue delving into the technology used in contact centres. If you’ve got a question, you’re welcome to post it below, in the comments section.

Created: 26 November 2014

Hello, from Aculab call central.

In this post, the third of these, I’ll be taking a closer look at the technology used in contact centres. If you’ve got a question, you’re welcome to post it below, in the comments section.

Created: 19 November 2014

Hello, from Aculab call central.

In this post, the second of several, I’ll be taking a further look at the technology used in contact centres. If you’ve got a question, you’re welcome to post it below, in the comments section.

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The Aculab blog

News, views and industry insights from Aculab

Biometrics To Stop Hackers

In today's digital era, cyber threats are far too common; data breaches are an ongoing danger, meaning robust security measures are essential. Traditional authentication methods such as passwords and PINs are increasingly vulnerable to hacking and cyber-attacks. However, there is a powerful tool to help the fight against cybercrime: biometric technology.

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Eliminating Barriers to Communication with Live Audio Translation for Phone Calls

In an increasingly interconnected world, clear and effective communication is more essential than ever. That’s why Aculab intends to help break down language barriers and foster cross-cultural communications.

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The End of the PSTN in the US

As the technical world has evolved, so has the way we communicate. The gradual, global transition away from the Public Switched Telephone Network (PSTN) is the most noticeable change in recent years. This begs the question, is the PSTN in the US headed towards a slow end as we transition into the digital era?

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Revolutionising the Landscape of Remote Authentication

In a time where borders blur and workplaces extend beyond the confines of traditional offices, the significance of remote authentication has taken centre stage. As we advance, so does the need for secure and efficient ways to verify and authenticate our identity remotely. Finding the balance between security and user convenience is key when seeking to implement successful remote authentication.

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Choosing The Ideal Communication Platform: Key Considerations to Optimise Your Business

Communication Platforms as a Service have become a necessity in the current digital age; allowing businesses to obtain frictionless means of communicating effectively. However, as technology rapidly evolves, so must communications. Much of the platforms on offer today are homogenous, so choosing the best fit for your business can be difficult. In this blog, we have shared some key points and trends for to consider, so your business can amplify communications and increase operational efficiency!

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