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Aculab and CCA webinar: How smart technologies can reimagine the customer experience - 28th February at 15:00 GMT
Harnessing the capabilities of smart technologies to gain genuine intelligence about customers and use it to make service improvements is critical, but remains a challenge for organisations.
What you will learn
· Pauline Cochrane, Head of Research & Partnerships at CCA will explore the insights from CCA research including:a) What critical choices are being faced by organisations today
b) Capitalising on the opportunities of tech innovations and knowing where to invest
c) How technologies such as voice biometrics can smooth customer journeys and enhance experience whilst allowing the agent to get on and do their job
· Aculab's Ian Colville will summarise the benefits that can be gained from deploying more customer-centric approaches
There’s more:
· Case study by MyForce: How voice biometrics can work in real-life
Webinar details
How smart technologies can reimagine the customer experience
Thursday the 28th of February 2019
15:00 – 16:00 PM GMT
Register here
