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Streamline Corporate Communications & Drive Efficiency
March 2024 - Milton Keynes, UK - AI-Powered answering machine detection integrated into reliable telephony software.
Leading provider of telecom solutions, Aculab, is pleased to announce that their telephony software, Prosody S, now includes AI-Powered Answering Machine Detection. This innovation can transform how companies interact with their clients and expedite correspondence.
Prosody S is host media processing software providing telephony resources that are enhanced for high volume communication platforms like contact centres. It was first introduced 21 years ago, providing an alternative to DSP-based voice boards, for IP-only solutions. The technology has stood the test of time, and continues to be enhanced and developed to meet contemporary business needs. The vast array of API commands and an extensive range of voice and fax standards, makes this a suitable solution for a wide range of applications.
The integration of the highly accurate answering machine detection into scalable, and reliable telephony software, creates an ideal and simple way to start streamlining corporate communications.
A customer application that uses Prosody S, makes, receives and interacts with calls using Aculab’s SIP stack, and the Aculab Call Control API. This enables telephony within business.
Benefits of integrated AI-AMD in HMP software
Accuracy: Aculabs AI-AMD solution has an unrivalled accuracy of virtually 100%, identifying live human responses within 1.5 seconds.
Efficiency: The solutions’ quick response reduces any delays in connecting agents to customers, and therefore increases the opportunity for tangible business results, and superior customer satisfaction.
Easy to integrate: Integrate with Aculab’s deployment proven SIP stack, as well as any 3rd party signalling systems.
Features
Language Independent: AI-AMD works regardless of the spoken language on the receiving end. This approach means that you can deploy it anywhere!
Quick Classification: Depending on how the call is answered, the technology can even indicate whether the live recipient's phone is a residential or a business number.
Meet in-country Regulations: Our high accuracy allows you to meet in-country regulations, for example from the FCC and OFCOM, while maintaining agent efficiency.
"We are excited to introduce this cutting-edge feature that marks a significant leap forward in outbound communication strategies," Dr Ladan Baghai-Ravary, CEO at Aculab. "Our AI-driven answering machine detection is a testament to our dedication to providing our clients with the most advanced and effective telephony solutions.For more information about Aculab and our range of solutions, please visit www.aculab.com.
Technical note
You are able to pair Prosody S with your own signalling stack, and use Prosody S to handle all your media processing needs.
About Aculab:
Established in 1978, Aculab is at the forefront of AI and telecommunication technology, with thousands of customers in over 80 countries worldwide. Aculab offers a wide range of solutions including a Communication Platform as a Service and industry-leading AI-driven Answering Machine Detection (AI-AMD). Our solutions drive to facilitate enhanced operational efficiency and frictionless communication experiences worldwide.
