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Research has shown that the majority of customers prefer voice authentication to the onerous call and response process that’s in place for many contact centres. If it’s proven to deliver a more seamless customer experience, and save agents’ time, why isn’t everyone using it? One reason might be the perception (false) that it’s too expensive.

The applications for biometric identity verification are many and varied. Some, like contact centre operations, are obvious. Others, not so much. Take time and attendance tracking for example. Voice biometrics is now playing a vital role in the latest generation of workforce management systems. As vendors seek to differentiate their propositions with state-of-the-art applications, voice biometrics is helping savvy developers elevate their products above the competition.

I’ve got a great product, but do I need to manufacture hype in order to sell it? There’s nothing wrong with using a little ‘artistic license’ to get an otherwise complex concept across, but you should draw the line at misleading. Using big numbers to beguile the audience is as bad as using big words to disguise the true meaning of something.

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The Aculab blog

News, views and industry insights from Aculab

  • Biometrics To Stop Hackers

    In today's digital era, cyber threats are far too common; data breaches are an ongoing danger, meaning robust security measures are essential. Traditional authentication methods such as passwords and PINs are increasingly vulnerable to hacking and cyber-attacks. However, there is a powerful tool to help the fight against cybercrime: biometric technology.

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  • Eliminating Barriers to Communication with Live Audio Translation for Phone Calls

    In an increasingly interconnected world, clear and effective communication is more essential than ever. That’s why Aculab intends to help break down language barriers and foster cross-cultural communications.

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  • The End of the PSTN in the US

    As the technical world has evolved, so has the way we communicate. The gradual, global transition away from the Public Switched Telephone Network (PSTN) is the most noticeable change in recent years. This begs the question, is the PSTN in the US headed towards a slow end as we transition into the digital era?

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  • Revolutionising the Landscape of Remote Authentication

    In a time where borders blur and workplaces extend beyond the confines of traditional offices, the significance of remote authentication has taken centre stage. As we advance, so does the need for secure and efficient ways to verify and authenticate our identity remotely. Finding the balance between security and user convenience is key when seeking to implement successful remote authentication.

     

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  • Choosing The Ideal Communication Platform: Key Considerations to Optimise Your Business

    Communication Platforms as a Service have become a necessity in the current digital age; allowing businesses to obtain frictionless means of communicating effectively. However, as technology rapidly evolves, so must communications. Much of the platforms on offer today are homogenous, so choosing the best fit for your business can be difficult. In this blog, we have shared some key points and trends for to consider, so your business can amplify communications and increase operational efficiency!

     

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