Communication Platform as a Service (CPaaS)

eClinicalWorks –
patient management
and advisory

eClinicalWorks used Aculab Cloud to enhance their industry leading, cloud-based platform by offering integrated messaging services to hospitals, practices, and correctional health services. Aculab’s VoIP, text-to-speech, SMS, and fax features were used to automatically send appointment reminders, lab results, and more, enhancing efficiency and patient care.

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  Offer hosted messaging services to ambulatory groups, hospitals, practices and correctional health services.
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  Use VoIP, voice, text-to-speech, SMS and fax for appointment reminders, lab results and health alerts etc.
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  Enable efficiency improvements and enhanced patient care through self-service appointment confirmations.

VirtuaTell –
cloud-based telephony and SMS

Aculab’s software provided all essential features needed by VirtuaTell, enabling it to further present voice and messaging led survey options to its customers. API enabled capabilities used by VirtuaTell include: voice playback; text-to-speech; call recording; call-back; call progress; DTMF handling; SMS and two-factor authentication.

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  VirtuaTell was able to realise its ambitions by expanding its multi-lingual feedback solution into the wider global market.
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  VirtuaTell now enables its clients to conduct surveys across every touchpoint, by offering surveys via the telephone, SMS and online.
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  VirtuaTell can offer all multiple customer contact channels in a single solution.

Alert Solutions –
cloud-based voice
broadcast

Alert Solutions’ previous internal voice broadcasting systems were limited in capacity, but with Aculab Cloud they are now able to consistently handle a much higher workload and benefit from the ability to quickly develop and deploy a stable and scalable system.

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  Alert Solutions was able to benefit from greater scalability, being able to ramp up to thousands of simultaneous calls, on-demand.
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  Using Aculab Cloud enabled Alert Solutions to achieve faster time to market and quicker return on investment from its new solution.
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  Alert Solutions was able to shed its dependency on hardware and cumbersome third party software by using Aculab Cloud.

BeQuick Software – cloud-based IVR

With a blossoming new era of wireless prepaid systems, BeQuick was looking for a VoIP solution that was reliable, scalable and flexible, and that could be brought to market quickly. Above all, BeQuick wanted to gain a cost-effective means of supplying a scalable IVR solution to allow its MVNOs’ customers to activate their new phones, check their balances and pay bills.

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  BeQuick now benefits from a cost-effective multipurpose IVR solution, thanks to Aculab Cloud.
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  Aculab Cloud enabled BeQuick to move away from its existing IVR platform, which suffered from inflexibility and ever increasing costs.
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  BeQuick’s customers now benefit from being able to create outbound call lists using their own criteria, and easily set up call campaigns.