Live Speaker Detection

• Overview
• Performance
• Language support
• Timeout
• Mode

Overview

Our highly accurate, AI Answering Machine Detection (AMD), often referred to as Live Speaker Detection (LSD), allows you to classify whether the number you're calling is answered by a human, answering machine or fax machine. That's useful if, for example, you want to ask someone a question or, if they're out, to leave them a message. In the REST API, we call it Far-end Classification. Whichever term is used, they're one and the same thing.

Performance

Our Live Speaker Detection has been extensively optimised using a large set of telephone calls. It achieves an accuracy of around 99% under real-world usage conditions, performing well on high volumes of calls every day. This is an industry-leading result, believed the best of any CPaaS at the time of writing, but please note that no detection mechanism can provide perfect accuracy.

For more information, see our Answering Machine Detection page.

Language support

Our Live Speaker Detection has been extensively optimised using a large set of English speaking telephone calls. If you’d like to use our Live Speaker Detection with non English speaking calls, please contact us.

Timeout

The Live Speaker Detection timeout is the longest you're prepared to wait for it to classify. The maximum value is 5000 msec. That gives the best results and, unless the country you're dialling has a shorter legal restriction, it's generally the best value to use.

Mode

There are three Live Speaker Detection modes:

• Default
• Network Connect
• Answer Detect

Both the REST and UAS APIs use Default mode unless you specify one and, in most cases, Default is the best mode to use.

Default mode

If you're dialling through Aculab's outbound PSTN provider, Default mode chooses the best mode based on the country code of the number you dial. Otherwise, it assumes the best mode based on the Cloud you're using - Network Connect for the Europe Cloud and Answer Detect for USA Clouds.

Network Connect and Answer Detect modes

These modes are explained in the tabs below.

• Network Connect
• Answer Detect

• 
  Live Speaker Detection starts when the call is connected.

  

  This mode is best suited to dialling numbers with non-US country codes. The telephone systems in these countries connect the call when the callee or their answering service picks up the phone

• 
  Answer Detection starts when the call is connected, then Live Speaker Detection starts when the callee picks up the phone.

  

  This mode is best suited to dialling numbers with US country codes. Some US telephone systems connect the call as soon as they start the callee's line ringing. This mode holds off Live Speaker Detection until the callee's line is picked up.